In a proactive move to elevate the quality of Hajj operations, the Hajj Institute of Nigeria (HIN) has initiated the first phase of a comprehensive pilgrims’ satisfaction survey for the 2025 Hajj exercise. The survey, currently being administered to Nigerian pilgrims participating in this year’s holy pilgrimage, seeks to gather crucial feedback on both onshore and offshore services provided by Hajj organisers. This vital initiative aims to meticulously assess the satisfaction levels of pilgrims across a spectrum of service points. These include initial registration and payment processes, pre-boarding and flight arrangements, reception at Saudi airports, transportation and accommodation in Madinah and [...]